Cards Operations Coordinator / System Specialist


Ons bedrijf

EG Group services has about 5,900 forecourts in Europe, America and Australia. In each of our markets, we are a major player, operating under strong brand names such as Esso, Texaco, BP and Shell. Our convenience store operations are a key component of our growth strategy. Our mission is to be a leading independent forecourt retailer where we can take care of the needs of people on the road. Starting from a consistent, pan-European strategy and knowledge, we give great attention to local execution to meet the demand of our customers and service station operators.

De functie

In this role you willsupport sites and 3rd party cards by coordinating in case of changes(class of trade changes COT), pos replacement and other issues. You will deal with internal and external parties and different nationalities.

Key responsibilities
- Be aware of changes in the market regarding both business and technology.Talk to vendors about initiatives and technological advancements. Provide customers with tools of high quality. Activities: use of Visa or Mastercard platform instead of private cards, integration of wireless technology (mobile payment), link with mobility and ease of use and fraud prevention features.
- Handle all kind of card acceptance; GO, BP, TOTAL, ESSO.
- Manage all kind of requests from the business, e.g. COT Change, retailerchange bank account, plan (un)install in the network.
- Support business to solve issues as soon as possible, e.g. support with failed card acceptance and handle cards transactions that went in error.
- Handle inbound and outbound telephone calls and emails.
- Manage the cards database accurately and timely to keep track of what cards are accepted at which sites.

Jouw profiel

· Education level MBO4, with a minimum of 5 years of relevant experience, and preferably knowledge of the business
· Excellent Dutch and English language skills and preferable French(writing and speaking)
· Preferred IT background
· Strong communication skills

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